All cancellations or date changes made 14 days or less prior to the event will incur a 50% loss of the minimum spend.
Cancellations made within 10 days of the event will result in a loss of all monies due as stated on your invoice.
Cancellations must be confirmed in writing to The Catering Group.
In the event of unforeseen circumstances, extreme weather, or accidents, The Catering Group reserves the right to cancel any booking and will refund any deposits made.
Payment Details & Terms to
Confirm Your Booking
A 50% deposit is required to secure your event date.
Full payment is due 14 days prior to the event.
Any additional costs incurred on the day of the event must be settled on the day.
7 days’ notice is required for any dietary requirements. No changes to the menu will be accepted within 7 days of the event.
7 days’ notice is required for final numbers. If there is a decrease in numbers, the final cost will remain as per the original booking.
Payments made by credit card will incur a 1.75% surcharge through Stripe Gateway. AMEX is not accepted.
Setup & suppliers
Suppliers (flowers, decorations, furniture) can deliver on the morning of the event.
Any fees or costs associated with outsourced suppliers/contractors must be fully paid within 14 days of the event.
Off-site suppliers/contractors must have their items collected by the end of the event unless otherwise confirmed in writing.
Gratiuity
Gratuities are discretionary and are
always appreciated by The Catering
Group.
Third party services
The Catering Group holds public liability insurance.
All third-party services must provide public liability documentation within 14 days of the event.
Any harm or damage to guests or workers caused by external suppliers, equipment, styling, décor, furniture, or goods will be covered by The Catering Group.
Allergies
Please advise us of any food allergies when confirming final numbers.
While our chefs and kitchen staff will make every effort to accommodate dietary needs, we cannot guarantee complete avoidance of cross-contamination, as our kitchen uses a wide variety of ingredients daily.
